The Safend Data Protection Suite solution is backed by highly experienced technical support engineers that are committed to provide you with the responsiveness and expertise that your company needs to stay secure. 

We offer a variety of services and support programs that are designed to deliver the service level required by your organization.

Learn about and compare different support programs that meet the needs of your organization.

	Standard Support	Premium Support
Online Support		√
Knowledge Base		√
Notifications and Alerts	√	√
Online Technical Training		√
Technical Documentation	√	√
Support Services
Telephone Support During Business Hours	√	√
E-mail assistance	√	√
Designated toll-free number (limited to certain countries)	√	√
Response time	According to Safend's Service Level Agreement	According to Safend's Service Level Agreement
Priority Routing of Issues		√
Named Key Contacts	3	10
24x7 Support		√
Remote Diagnostics (initiated with client authorization only)	√	√
Product Maintenance
New Versions	√	√
Software updates & minor software upgrades	√	√
Access to Beta Product	√	√