Requests for help can be made either directly from the Contact Support form on the Support page or by emailing the Support Desk.
When describing an issue give as much information as possible. The following information will be of significant help to the Safend Support Team:
Exporting Safend Server and Agent Logs
Program Files > Safend > Safend Data Protection > Management Server > bin
A ZIP file is generated and saved in ProgramData > Safend > SDT > Results > [date created]–Agent > ServerResults-[date created]-[time created].ZIP